FAQ

Q1: What if I cannot place an order successfully online?
 
Firstly, please check out if there are plug-ins in your explorer, which sometimes result in the failure of payment.

Secondly, check your credit card type and No. They must be acceptable on our website. If not works, please contact us by email at [email protected]

 
Q2: What if I order the wrong size or colour?

 
Just email us and let us know as soon as possible and we will amend your order. If the item has already been sent, then please return it using the enclosed return label to indicate your change in colour and or size. Upon receipt we will then ship out the exchange for you. Please noted the shipping fee will be at your end. So please check the size and color carefully.

 
Q3: How can I pay online?

 
There are currently two ways to pay. You can finish online payment with credit cards or Paypal.
Online payment with credit cards or debit cards, which is the most frequently used payment method for its speed and efficiency. We accept MasterCard, VISA, Maestro, Solo, American Express and Discover.
If you do not have credit cards available, or need to buy a large amount of goods, we strongly recommend Western Union Money Transfer.
Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm whether you can pay through West Union, then contact us to get our information of West Union.

 
Q4: How do I track my order?

 
We will send you a confirmation email with the exact order number shortly after your order is placed.

 
Q5: What kind of currency do you accept?

 
At present, we accept GBP, USD and EURO DOLLARS. If you are ordering from another country, your credit card statement will reflect the converted amount based on your bank's exchange rate on that day.

 
Q6: I need to cancel an order. How can I do this?

 
If you have placed an order and would like to cancel it later, please contact us at http://www.amigatoy.com/contact_us  as soon as possible. If your order has not been processed or dispatched, we can cancel it free of charge. If your order has been dispatched, we will refuse to cancel it. After receiving your order you can decide whether to keep it or return it.

 
Q7: Do you ship your merchandise worldwide?

 
Yes, we ship our merchandise worldwide through EMS, DHL, UPS, FEDEX, etc.

 
Q8: How much shipping will be charged for each order and how can I track my parcel online?

For TPE/Silicone doll orders, we provide free fast shipping with UPS, FEDEX, DHL, etc.

For the other orders, you can choose EMS or DHL shipping. Shipping fee would be worked out before you paying the bill.

After we dispatch your order, our system will send you a mail about the tracking No. and tracking links of your parcel. The tracking number will be available to track after 3 working days on our web. If any questions please send email to us at [email protected] We will reply you in time.

 

Q9: When will my products be delivered?


After your order is dispatched, the online tracking number and link will be sent to your email after your order is shipped and be valid for you to check within 48 hours.

 

Q10: What if I'm not home when you deliver?


Deliveries will usually be made from Monday to Friday (also Saturday in the case of goods being delivered within 6 days under Standard delivery terms), between 9am and 6pm. A signature is required from the recipient upon the items' arrival. This service gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can't be signed or delivered. In that case, you can directly contact your local post office with your tracking number to arrange re-delivery or collect your parcel personally.

 

Q11: How long will it take to receive a refund for returns?


The product you wish to return must be in its original condition, i.e. unworn, not altered or washed, with all tags attached. We will consider the overall condition of the returned product before making a refund. The whole processing will usually take 10-14 working days, which will also be influenced by how fast your credit/debit card company processes the credit.

 

Q12: Do you offer discounts on bulk orders?


When you want to do a large purchase on our website, please contact us first at http://www.amigatoy.com/contact_us. We will offer you a discount.

 

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